Frequently Asked Questions
What do I need to order to buy a complete star lantern?
Our stars are sold separate from a light source, so for a complete star lantern, you would need the paper star lantern itself, plus a light source. For permanent placements, like in a bedroom, one of our hanging lantern cords is usually the best bet. It has an on/off switch, and uses a low energy bulb. For events and parties where electricity is not available, an LED battery powered light is the best solution. Our LEDs last for 8-12 hours, and while they are not as bright as our lantern cords, they work well where there is not a lot of ambient light.
Do you offer any quantity discounts?
Yes! Order two or more of the same item and get the discounts shown on the detail page of the specific product. Discounts vary per item, but a typical discount looks like this:
Regular Price: $7.75
Buy 2-5 piece of the same item for $7.50 each and save 4%
Buy 6 or more pieces of the same item for $7.25 each and save 7%
Please contact us for quantity discounts on orders over $100. We offer wholesale prices for volume buyers and resellers. Call us toll free at 808-212-0999, M-F 8am to 4pm Hawaii Standard Time.
How can I pay?
We accept Visa, MC, American Express, Discover and PayPal.
How do I pay by PayPal?
You need to have an account with them, and it is very easy to set up. See PayPal to sign up. We are always open to new payment services, so if you use one that we don't accept, please let us know.
If you would like to pay via PayPal, please call us at 808-212-0999 or email us at firstname.lastname@example.org.
How soon will I get my order?
We will ship your order within two business days of receiving it. Orders shipped by USPS Priority Mail to the continental US will typically arrive within 5 days of ship date. Fedex orders are shipped via two day service, which takes 3 business days to reach destinations East of the Rockies.
Wow, shipping must be expensive from there. How does that work?
Priority Mail rates are the same all over the US. For FedEx, their planes come to Hawaii full and fly back to the Mainland US mostly empty, so we get great rates. Fedex 2-Day Air rates are lower than USPS Express Mail, and usually lower even than Fedex Ground.
What if I need to return something?
We have a no-questions-asked return policy. You can return any item for any reason. Our only stipulation is that it must be received at our warehouse in sellable condition, so please pack your returns carefully. We do not refund shipping charges, sorry. Returns should be sent with a copy of the original invoice and instructions on how to handle the return (refund or exchange) to our warehouse:
6208 Olohena Rd., Unit G
Kapaa, HI 96746
If you have a defective item, please call us at 808-212-0999 or email us at email@example.com so we can determine the best course of action.
PLEASE NOTE: If you receive free shipping on your order, then return items so that your purchase total is less than the threshold for free shipping, we will refund your products, less original shipping charges.
For example, let's say a customer's original order was $100 and shipping was $10. Since the customer ordered more than $50, shipping would be free. If the customer then returned the entire order, we would refund the $100 purchase price, less the cost of shipping the order. So even though she wasn't charged for it initially, because her return caused the total to drop below the "free shipping" threshold, the customer would receive a refund of $90.
In computer speak, that acronym stands for "what you see is what you get." Please note that computer monitors are like snowflakes. No two are alike. The photos presented on this site will look different on every monitor. We are not responsible for variations in color between what is shown on the screen vs. what your purchase looks like in person. We do not alter photos for color, but sometimes the camera may not capture the colors the same way the human eye does. We find they almost always look better in person than on the interwebs. Please adjust your expectations and prepare to be amazed!