Customer Service

Shipping & Delivery
We ship very quickly! Most orders are shipped the day we receive them or the next day at the latest. We guarantee to ship your order within two business days of receipt.
Privacy & Security
Our site uses SSL technology to ensure that your information is transmitted securely. We do not store any credit card data on our site. All credit card transactions are processed through PayPal and their industry-leading security system. We do not share customer information with anyone. Period. We will only use the information you provide to us to assist in the completion of your order.
Returns & Replacements
We offer a "no-questions-asked" return policy. You don't like it? You're not happy with it? You decided you don't need it? No problem! Just return your purchase to us with a copy of the invoice and instructions on how to handle the return (refund, credit or exchange). Please note: all returns must be received in new condition, in the original packaging. We do not refund shipping charges, sorry. All returns must be received within ten days of customer receipt. We cannot be responsible for items that are lost on their way back to our office, so please send all returns with appropriate tracking and insurance. Defective items usually do not need to be returned to us. If you have received a defective item, please contact us at help@divine-planet.com for instructions
Ordering
We try our hardest to ship orders complete. If there is an issue with your order, we will contact before shipping it out to confirm how the issue should be handled.
Payment, Pricing & Promotions
We acept all major credit cards: Visa, Mastercard, American Express and Discover. We reserve the right to not honor a price if it is listed incorrectly on our site. Promotions are limited to stock on hand and will not be applied to back orders without approval.
Questions?
We are located in Hawaii, so we are 2-3 hours behind West Coast time (depending on daylight savings time). You can reach us by email at help@divine-planet.com or by calling 888-241-7807. Our street address is 6208G Olohena Rd., Unit G, Kapaa, HI 96746
Store Locations
We currently operate four stores on the Island of Kauai. For locations, click here.